JotLink telephone system - a communication center based on artificial intelligence
Automated processing calls, analytics and CRM
Intelligent tools to unify communications and maximize productivity
Scroll down
To learn more
To learn more
Basis. of your business communication
A single solution for call management, routing, and analysis
IVR (Interactive voice menu)
An automated system that interacts with callers, collects information, and directs them to the right department based on voice commands or keyboard input
Call queue
Smart system for managing large volumes of calls by queuing incoming calls and distributing them among available operators
Group calls
Organizes teams into groups that receive incoming calls simultaneously or sequentially
AI Analytics
Real-time analysis of calls and messages, providing valuable insights into the quality of customer interaction.
Conference room
Allows you to connect up to 50 participants to a single conversation, including external mobile numbers, without the need to create a JotLink account.
Automated call dialing
Automated dialing system for mass call campaigns, surveys, and notifications
Call handling for a flawless communication
Manage multichannel calls
Voice channels of the service line
Extend the functionality of a phone number with multichannel. Increase the number of simultaneous incoming calls for stable communication and peak load handling
Internal line
Personal short numbers for access to all the services of the Service Line
Available on mobile devices, PCs, IP phones and FMC-SIM cards
Smart calls
Advanced call processing
Call queue
Smart call distribution system with customizable strategies
Call Queue
+380 67 188 0888
+380 63 188 0888
+380 66 188 0888
Group calls
Distribute calls between sales and support teams
Conference room
Up to 50 participants, including external numbers, without JotLink registration
AI Solutions
Improve communication and automation with AI
AI Assistant
The system instantly understands queries and provides answers by voice or text in real time
AI Analytics
Analysis completed
Adjustment of marketing strategy, request for budget increase and approval of a new project schedule
Real-time analysis of calls and messages
IVR based on AI
Multi-level IVR menu with voice control
Automated communication and smart notifications
Automatic calls and mailings
Bulk calls
with AI
Automatic dialing
Bulk calls with AI integration for polls and notifications.
Smart autodialer
Predictive dialing
Automatically dials contacts from the database, reducing downtime.
Newsletter messages
Bulk SMS
Bulk SMS campaigns with a custom sender name.
JotLink bot
Don't forget to call...
SMS for the group
Successfully added from CRM
Management your tariff plans and connection
Advanced notification features
Convert text to speech
Convert text to voice messages
Create professional IVR menus and voice announcements.
Create professional IVR menus and voice announcements.
Call form on the website
Convert website visitors into real calls
Built-in form for requesting a callback.
Built-in form for requesting a callback.
Static call tracking
Measuring the effectiveness of marketing
Associates phone numbers with advertising campaigns to track call sources.
Associates phone numbers with advertising campaigns to track call sources.
Manage your interaction with customers
Automatic calls and messaging
Call Routing
Flexible forwarding rules
Personalized caller ID for different call destinations.
Call duration
Control the duration of the conversation
Limits call time to optimize agent resources and workload.
Dynamic CID
Optimize identification
Configures the caller ID based on the location or operator of the recipient.
Call Timeout
Provide quick responses
Limits the connection time before transferring or ending a call.
Smart processing of incoming calls
Multichannel processing of incoming calls
Multichannel incoming calls
Easily handle a large number of calls
Supports multiple simultaneous incoming calls on the same line.
Answering machine detection
Weeds out answering machines and works only with live responses.
Reject forwarded calls
Call forwarding is blocked
The forwarded call is automatically blocked
Block unwanted redirected calls
Automatically rejects forwarded calls, reducing the amount of spam.
Automatically rejects forwarded calls, reducing the amount of spam.
Send call recordings to email
Easy storage and access to call records
Automatically sends call recordings to a specified email for quality control and staff training.
Automatically sends call recordings to a specified email for quality control and staff training.
Call routing on the basis of CRM
Call management through CRM
CRM distribution
Connects customers with the right manager using data from the CRM system.
Phone numbers
Saving your numbers, providing mobile, landline, international and 0800 numbers
Smart routing and access control
Advanced call and SMS routing
Routing of incoming calls
Customized rules for handling incoming calls based on time, Caller ID, or source.
Routing of incoming SMS
Configure rules for forwarding incoming SMS messages to users or groups.
Black and white lists
Blocks unwanted numbers or restricts communication to selected contacts.
Smart calls and balance sheet control
Voice mail and call forwarding
Automatic balance replenishment
Automatic crediting of funds when the balance is low to guarantee uninterrupted external calls.
Low balance notification
Sends notifications when the balance or available minutes reach a critical level.
Safe calls
Secure external access and web calls
DISA (Direct system access)
Allows external users to log in to the system and make internal or outgoing calls via the corporate network.
Web Call Back
Allows users to instantly call you in one click directly from a web page.
Callback
The system initiates a call to the client after receiving a request, quickly connecting it to an operator or service
Transfer and call hold
Call forwarding and parking
Instant call transfer
Without approval
Transferring a call to another number without confirmation from the recipient
Transferring a call after approval
With confirmation
Transfer a call after a short conversation with an employee
Abstinence. call
Parking lot
Temporarily hold a call with the option to continue the conversation later
Direct voice mail
Redirects incoming calls to voicemail without calling the recipient.
Activate the «Do not disturb» mode»
Temporarily block incoming calls. Activates Do Not Disturb mode to mute calls during certain periods.
Unconditional forwarding
Forwards absolutely all incoming calls to the specified number without any additional conditions.
Unanswered call forwarding
Routes the call to another number if the subscriber does not pick up the phone within the set time.
Call forwarding in case of employment
Automatically redirects incoming calls if the user is busy.
Cancel all redirects
Disable all active forwarding rules in one action.
Offline call forwarding
Forwards calls to another number when the subscriber is unavailable.
Operator tools and real-time monitoring
Queue management and call control
Get out of the queue
Removes the agent from the call queue system.
Entering the queue
Registers an agent in the queue system to handle incoming calls.
Call Spy
Allows authorized users to listen to active calls without being noticed.
Smart caller ID and support for operators
Call control and team support
Whispering.
Supervisors can help operators right during the conversation
Interception
Allows you to answer a call coming to another extension number of a colleague.
Call confidentiality
Hides the caller's number when making outgoing calls.
The best messenger for personal and business use
Don't have JotLink yet?
JotLink is the best solution for your personal and business communication needs
Learn tips and get help
Get the help you need
thanks to the comprehensive JotLink support system
Voice calls
Use the app's built-in features to make high-quality calls. Go to the Calls section, dial a number on the keyboard, or select a contact from the list. Use the Mute, Handsfree, or End buttons to control the call for convenience.
SMS messages
The cost of SMS depends on your caller ID. Using a foreign number (for example, German) may result in higher rates. Set the caller ID to "Auto" to get the most favorable conditions - the system will automatically select the cheapest option.
Cost of calls
The cost of calls depends on your caller ID. Using a foreign number (for example, German) may result in higher rates. Set your caller ID to "Auto" to get the most favorable conditions - the system will automatically select the cheapest option.